Through these purchase conditions, Nepali Momo informs the users of the Web page/App of its property (restaurantetaj.es), about the purchase conditions that regulate access to the services
provided by Nepali Momo, The use of the
Page attributes the condition of "User" to any natural person of
legal age interested in the products and services of Nepali Momo and implies full
and unreserved acceptance of each and every one of the provisions included in
these Conditions of Purchase in the version published by Nepali Momo at the very
moment the User accesses the Page. In the event that a minor uses this
Page and makes an order, it will be understood that she has done so under the
supervision and consent of her parents or guardians. The User declares
that he is of legal age, being entirely responsible for the veracity of this
declaration and has the necessary legal capacity to contract the services
offered on the Page in accordance with the conditions contained herein, which
he declares to understand and accept. Both access to the Page and its use
by the User, as well as the products offered and accessible through it, are
subject to applicable legislation, as well as to the principles of good faith
and lawful use by the User. of the User who will be entirely responsible for
said access and correct use. The use of the Page implies the total
acceptance of the aforementioned Purchase Conditions.
The User may have the General Information of TAJ
in the "Privacy Policy" section of this Page.
These
purchase conditions will be available to the customer at all times on the Page.
Purchase/Return/Delivery
The management and delivery of the order requested
through the Page, will be provided by the companies that own the Restaurants Nepali Momo brand attached to it, so the company that owns the Nepali Momo to which Once the order has been placed, it will be the contractual
party in the purchase and sale of the requested order, being solely responsible
for the sale and its distribution and delivery, as well as issuing the ticket
or invoice and, where appropriate, making the payment. Notwithstanding the
foregoing, Nepali Momo is the company that manages the Page and manages the order
request process or the resolution of possible incidents for said Nepali Momo Ltd.
The User may place an order through the website
where they must choose the restaurant and then indicate the pick-up time, the
number of people and the promotional code, if obtained. Once the previous
options have been chosen, the User will be able to choose the dishes that
appear in the Menu section and add them to their cart. The selected
products will appear on the screen with the final price (VAT and shipping costs
included). The shipping costs will depend on the postal code of the user:
Once the products have been selected and the
purchase price determined, the User will be asked to provide a series of
personal data necessary to carry out the management of the requested
order. The required fields for the purchase process will be determined in
the data form. The refusal to provide the mandatory qualified data will
mean the non-provision or the impossibility of accessing the service for which
they were requested. For this purpose, the treatment of the personal data
of the Users of the Page will be carried out in accordance with the provisions
of the "Privacy and Data Protection Policy" and "Cookies
Policy" of the Page, for which we request please read it. Only
natural persons of legal age may request and contract the ordering service
through the Page, that is, The electronic commerce portal offered by the Page
is aimed at adults. The User declares and guarantees that he is of legal
age, being entirely responsible for the veracity of this declaration and that
the data included in the registry is true and accurate.
Cash returns are not accepted. But if there is
a problem with the order, there will be the option to redo it by contacting the
restaurant.
In accordance with the provisions of Law 11/2010 of
December 17 on the prevention of the consumption of alcoholic beverages by
minors, it is prohibited to sell alcoholic beverages to minors under 18 years
of age, or by persons over 18 years of age to minors under 18 years of
age. Orders containing so much alcohol cannot be accepted by persons under
18 years of age.
I PAY
The User is obliged to pay for the contracted
service upon delivery of the product, either at the User's home or at the
"TAJ" Restaurant where the product is collected. At the User's
address, you can pay by cash or by card or you can make the payment in advance
through the web. In the case of making the payment in the Restaurant, the
User may also make the payment in cash or by card or previously through the
web.
Nepali Momo manages its payments through a gateway that
guarantees that transactions are carried out in a secure environment based on
the regulations with PSD2, which changes the European regulation that applies
to payment services. This gateway complies with all 3DSecure protocols,
redirecting data to secure servers without the merchant being able to access or
store them. The connection to the gateway and to our page is always done
through a secure SSL protocol.
One of the PSD2 regulations that will have the
greatest impact on commerce is SCA (Strong Customer Authentication or
reinforced authentication), which requires all European e-commerce transactions
to be authenticated, or what is the same, to be processed as 3D Secure.
Subsequently, the User must verify the data and
confirm the order, therefore, if everything is correct, the User must mark one
of the following options depending on the payment method ("Confirm",
"Send Order" or "Continue with the Payment"), which will
end the purchase process, confirming on the Page that the order has been placed
successfully. Immediately after contracting the service, the User will
receive an email to the address indicated by the User, for the purposes of
"Order Confirmation" along with the data thereof.
This merchant agrees not to allow any transaction
that is illegal, or that is considered by the credit card brands or the
acquiring bank, that may or has the potential to damage their goodwill or
negatively influence them. The following activities are prohibited under
the card brand programs: the sale or offer of a product or service that is not
in full compliance with all laws applicable to the Buyer, Issuing Bank,
Merchant, Cardholder, or cards. In addition, the following activities are
also explicitly prohibited: "Sale of alcoholic beverages to minors under
18 years of age
Regarding access to the Internet through mobile
devices, the User must have all the necessary equipment and software to be able
to use the service, as well as have the connection correctly configured to
access the service. Access to the Internet through mobile devices may
carry associated additional navigation costs from the operator. The amount
of these costs will depend on the rates and conditions that each User has
contracted with their mobile phone operator, so in no case may TAJ be
considered responsible for such costs.
The User can make a complaint or claim in relation
to the service provided on the Web page at the address that appears in the
Contact section of the Web page, and TAJ and/or the franchisee that is
going to serve him or that has attended, will contact the User at the e-mail
address provided in order to respond as soon as possible. Likewise, there
are complaint forms available to the User in Nepali Momo Ltd.
Withdrawal.
Nepali Momo informs the User that they have no obligation
to send the consumer a withdrawal document to be able to revoke the contracting
of the service offered through the Page, within the legal deadlines, as they
are within the exceptions established in Article 102 and 103 of Royal
Legislative Decree 1/2007, of November 16, which approves the consolidated text
of the General Law for the Defense of Consumers and Users and other
complementary laws, by virtue of which it is established that the right of
withdrawal in contracts for the supply of goods made according to the
consumer's specifications or clearly personalized, or which, by their nature,
cannot be returned or may deteriorate or expire quickly.
Updated in January 2024.