Following the principles of legality, loyalty and transparency, we make this Privacy Policy available to you. Please read it carefully.

Who is responsible for the processing of your data?

COMPANY NAME: Nepali Momo ltd.

CIF: 

REGISTERED ADDRESS: 

E-MAIL: info@nepalimomoltd.com

PHONE: 07490404142 / 07824997473

For what purpose do we process your personal data?

In general, at Nepali Momo ltd. we treat the information you provide us with in order to manage the contractual relationship that binds us, manage the delivery of the products and/or the information you request, and provide Interested parties offer our services and/or products of interest.

More specifically, your data will be processed by Nepali Momo ltd.  to:

1. Attention and management of orders made to Nepali Momo ltd..

   The personal data collected by Nepali Momo ltd. will be subject to treatment, both automated and, where appropriate, conventional, in order to contact the user in order to attend to and properly manage the orders placed with " Nepali Momo ltd.", including the monitoring of said orders. Likewise, Nepali Momo ltd. may process your data for orders that could be made in the future with the sole purpose of improving and, in turn, being able to speed up the service. The treatment is legitimated in the execution of a contract.

   At the time of collecting the data, the voluntary or mandatory nature of the data collected will be indicated by means of asterisks. The refusal to provide the mandatory qualified data will mean the non-provision or the impossibility of accessing the service for which they were requested.

   Customers who place an order will receive an email to the address indicated for the purpose of confirming the order with the data thereof, for which Nepali Momo ltd. is authorized to  send the aforementioned communication for these purposes to comply with the regulations.

   Likewise, the premises of the “ Nepali Momo ltd. ” brand offer the possibility of making telephone orders to pick up at the store and at home.

   The Customer declares and guarantees that all the information provided to Nepali Momo ltd. through the different forms, as well as any other personal information provided to Nepali Momo ltd. is true, up-to-date and complete, and undertakes to communicate any changes or updates to its data.

2. Attention to complaints, claims, reservations or suggestions sent to Nepali Momo ltd. . In order to be able to correctly attend to the complaints, claims or suggestions that you can send to Nepali Momo ltd. , it will process your data to proceed with the response, correction or incorporation of the same based on the relationship derived from the requested product.
3. Compliance with regulations on general product safety.
   

   Nepali Momo ltd. must comply with certain legal obligations of control and supervision, which may be imposed by the regulations on general product safety. Therefore,TAJ may process your data for the sole purpose of being able to comply with the regulations.

4. Sending satisfaction surveys. Nepali Momo ltd. , based on a legitimate interest of the company, may send you satisfaction surveys, in order to know the experience received as a customer and to be able to incorporate the corresponding improvements into our products and services based on their analysis. In any case, in order not to harm your data protection rights, you may oppose said treatment through the channels enabled for this purpose.
5. Carrying out customer profiling activities and/or segmentations for sending commercial communications.

   For the personalization of the products that may interest you and to be able to offer its customers promotions or campaigns tailored to their preferences or consumption history, Nepali Momo ltd. , based on legitimate interest, may consult internal sources and an automated procedure may be followed in relation to with common patterns. Likewise, Nepali Momo ltd. will consult its historical behavior in the orders that it has been able to place in the past. In any case, the client may always oppose said treatment through the channels enabled for this purpose.

6. Commercial actions by Nepali Momo ltd. , of products, promotions and services of the catering sector.
   

   Nepali Momo ltd. will send you, unless you notify us otherwise, commercial communications regarding your products, promotions or services similar to those of the restaurant sector (by mail, mailing, fax, SMS, email and any telematic means ), based on legitimate interest and in accordance with article 21.2 of Law 34/2002, of July 11, on services of the information society and electronic commerce, unless you indicate otherwise, opposing it by through the channels enabled for this purpose.

7. Attend and adequately manage the request for information regarding the Franchises of the “ Nepali Momo ltd. ” brand.

   The personal data collected by Nepali Momo ltd. will be processed in order to be able to contact the User, to adequately attend to and manage the request for information regarding the Franchises of the “ Nepali Momo ltd. ” brand, based on the consent of the interested party.

 

How long will we keep your personal data?

Nepali Momo ltd. will comply with the provisions of current regulations regarding the duty to delete personal information that is no longer necessary for the purpose or purposes for which it was collected, blocking it, in order to be able to attend to possible responsibilities derived from the processing of the data, and only during the prescription periods of said responsibilities. Once these deadlines have elapsed, that information will be permanently deleted using secure methods.

 

What is the legitimacy for the processing of your data?

The legal basis for the processing of your personal data is the execution of a potential and/or signed contractual relationship, the legitimate interest, the legal authorization and/or the consent of the interested party. The data that we request is adequate, pertinent and strictly necessary, and in no case are you obliged to provide it to us, but its non-communication may affect the purpose of the service or the impossibility of providing it.

 

To which recipients will your data be communicated?

Nepali Momo ltd. will communicate the data of its customers, to the extent necessary and for their treatment in the context of the purposes explained above, to the following recipients:

• Franchisees of the " Nepali Momo ltd. " brand , so that they can carry out the management of the order requested on the Web and for issues of suggestions and/or claims belonging to them.
• On the other hand, to carry out all the purposes described above, Nepali Momo ltd. can count on the collaboration of third-party service providers who may have access to personal data as a result of the execution of the contracted services.

In any case, Nepali Momo ltd. follows strict selection criteria for said third parties in order to comply with their data protection obligations and signs their corresponding data protection agreement with them, where these third parties are obliged to comply with their obligations. in data protection, and specifically, to comply with legal, technical and organizational measures, to the processing of personal data for the agreed purposes, and the prohibition of processing said personal data for other purposes or assignment to third parties.

 

What are your rights when you provide us with your data?

• The data protection rights of the interested parties are: Right to request access to the personal data related to the interested party.
• Right to rectify or delete your data.
• Opposition right.
• Right to request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims.
• Right to data portability.

The owners of the personal data obtained may exercise their personal data protection rights by sending a written communication to the registered office of Nepali Momo ltd.  or to the email address provided for this purpose, , including in both cases the name and surname of the User, address For the purposes of notifications, a photocopy of the DNI or Passport, and a request in which the request is specified. In the case of representation, it must be proven by means of a reliable document.

Models, forms and more information available on your rights on the website of the national control authority, Spanish Agency for Data Protection (hereinafter, AEPD), www.aepd.es.

 

Can I withdraw consent?

You have the possibility and the right, from this moment or at any later moment, to withdraw the consent for any specific purpose granted at the time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

In this case, Nepali Momo ltd. will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.

You may withdraw the consent granted for the processing of your data by directing a written communication to the registered office of Nepali Momo ltd. or to the email address provided for this purpose, , including in both cases the name and surname of the User, address for the purposes of notifications , photocopy of the DNI or Passport, and petition in which the request is specified. In the case of representation, it must be proven by means of a reliable document.

 

Where can I complain if I consider that my data is not being processed correctly?

If any interested party considers that their data is not processed correctly by Nepali Momo ltd. , they can direct their claims to the mail or to the corresponding data protection authority, the AEPD being the one indicated in the national territory, www.aepd.es  (C/ Jorge Juan , number 6, 28001 Madrid).

 

Security and updating of your personal data

In order to safeguard the security of your personal data, we inform you that Nepali Momo ltd. has adopted all the necessary technical and organizational measures to guarantee the security of the personal data provided. All this to avoid its alteration, loss, and/or unauthorized treatment or access, as required by regulations, although absolute security does not exist.

It is important that, so that we can keep your personal data updated, you inform us whenever there is a change in it.

 

confidentiality

Nepali Momo ltd. informs you that your data will be treated with the utmost care and confidentiality by all personnel involved in any of the treatment phases. We will not transfer or communicate your data to any third party, except in the cases expressed in this text, in those legally provided, or in the event that the interested party has expressly authorized us.

Last update in August 2020.